AI Usage Policy (November 2024)

The purpose of this document is to provide essential information about the optional AI features available in the Gnatta product. These tools utilize the Azure OpenAI Chat GPT model. This policy outlines acceptable use, data storage, limitations, and frequently asked questions. By enabling any of these AI features, you acknowledge that you have read, understood, and agree to this document.

Acceptable Use

1. Azure OpenAI Service Logging: To prevent and monitor against harmful use, Microsoft stores all input data encrypted for up to 30 days. If relevant prompts are flagged as abuse by Microsoft’s abuse monitoring system, Microsoft authorized human reviewers may access the prompts and completions.

2. Code of Conduct: The Microsoft OpenAI code of conduct outlines the terms of service and acceptable usage. This code of conduct can be viewed here: Code of Conduct for the Azure OpenAI Service.

3. Right to Disable: We reserve the right to disable access to the AI features if there is a breach of acceptable use, or operational issues.

Data Storage

Conversation context is stored using the Azure SQL region North Europe. We store this context data for a period of up to 7 days. All context and input data is actively encrypted, both in transit and at rest.

Limitations

Like any advanced language model, there are limitations. The AI features aim to provide reliable outputs, but some data biases may still be present. The models may occasionally generate responses that sound plausible but could be incorrect or misleading. Common sense reasoning and domain-specific knowledge can sometimes be challenging areas, though the system is continually improving.

Important Notice: The content generated by AI features is not owned by Gnatta, and we are not responsible for the output. Clients should use the generated content at their own risk. If clients choose to send AI-generated content directly to customers (without review by an agent), Gnatta is not liable for any outcomes resulting from such actions. Additionally, clients acknowledge that any liability, including errors, omissions, or any content-related issues, rests solely with them.

Beta Products: Any beta AI features may be modified or disabled without prior notice. Clients should be aware that access to beta products is provided on an as-is basis and may be subject to change or discontinuation.

Frequently Asked Questions

1. How to enable or disable the AI features? These tools are optional add-ons to your Gnatta account. To request access, please reach out to your account manager or our support team.

2. Is any of our data used in training or available to other Gnatta clients? No. Data used to generate AI outputs are not accessible outside of the conversation in which they are used. The full Microsoft policy on how this data is used can be found here: Data, privacy, and security for Azure OpenAI Service.