AI Usage Policy (July 2023)

The purpose of this document is to provide essential information about the optional Assistant feature using Azure OpenAI Chat GPT model. This policy outlines acceptable use, data storage and frequently asked questions. By enabling the Assistant feature, you acknowledge that you have read, understood, and agree to this document.

Acceptable Use

Azure OpenAI Service Logging: To prevent and monitor against harmful use, Microsoft stores all input data encrypted for up to 30 days. If relevant prompts are flagged as abuse by Microsoft’s abuse monitoring system, Microsoft authorized human reviewers would access the prompts and completions.

Code of Conduct: The Microsoft OpenAI code of conduct outlines the terms of service and acceptable usage. This code of conduct can be viewed here: Code of Conduct for the Azure OpenAI Service. If we determine that a client has violated the code of conduct or engaged in activities that are in breach of our terms of service, we reserve the right to disable access to the Assistant feature.

Data Storage

Conversation context is stored using the Azure SQL region North Europe. We store this context data for a period of up to 7 days. All context and input data is actively encrypted, in transit, and at rest.

Limitations

Like any advanced language model, there are a few limitations. Our assistant aims to be unbiased, but some data biases may still be present. While it generally understands context well, it can occasionally produce responses that might sound plausible but be incorrect or misleading. Additionally, common sense reasoning and domain-specific knowledge may pose challenges, but it’s continually evolving to improve its capabilities.

Frequently Asked Questions

How to enable or disable the Gnatta Assistant? Please review this policy in full and ensure these points are accepted, then please reach out to your account manager or our support team.

Is any of our data used in training or available to other Gnatta clients? No data used to generate Assistant contexts are available outside of that conversation with the Assistant. The full Microsoft policy on how this data is used by them can be found here: Data, privacy, and security for Azure OpenAI Service.