License Types

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In this article, we’ll explore some useful definitions for Gnatta licenses and billing types. For the license types and model you are currently being billed against, refer to your most recent contract - or for our current product tiers please refer to: https://gnatta.com/pricing

User vs Seat Billing Model

Some premium Gnatta tiers aren’t billed per named user, they’re billed based on the number of users you need logged in at the same time.

Per seat plans can have unlimited agents, sharing only the number of licenses you actually need - like desks in an office. For larger operations that need flexible shifts (and especially overnight shifts) concurrent usage pricing like this can offer significant economies of scale.

For information on current tiers, please check here.

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Three Gnatta users, sharing just two seats over the entire shift.

Full User vs Admin Licenses

Regardless of the billing model (i.e. seats vs users) on your given tier, you can additionally request Admin licenses instead of a Full User. The respective definitions are as follows:

• 💬 Full User: Any Gnatta user that needs to respond to customers/send external messages. 

• ⚙️ Admin: Any Gnatta user that does not need to respond to customers. 

Users & Admins can both have access to all areas in Gnatta (such as reporting, settings or Workflow) - but only those who need to respond to customers should be billed for a full license. Admin licenses are billed at a reduced rate (depending on your current Gnatta tier), so it's worthwhile identifying members of your team who only need access to Gnatta, without needing to engage or send messages. 

Gnatta Core Team Access

Unlike other Gnatta tiers, Gnatta Core offers a unique Team billing model for small team requirements. This means you’re billed a flat fee for access to Gnatta, with a maximum number of users. Seat billing models and admin licenses are currently unavailable on this tier. Please check here for more information on Gnatta Core.