Welcome Screen Settings

Trying to create a chatbot journey? This is advanced functionality! Please get in touch - we’d love to help you get set up.

For Facebook or Instagram accounts, you can enable a Welcome message and a Get started button. These will display when a customer starts a chat with your Facebook page, and are very useful in controlling your automated (chatbot) journeys on these channels.

A Facebook Welcome Screen example

To enable these settings for your media accounts, you’ll need to navigate to your Advanced account settings: Configuration > Advanced > Accounts > Facebook or Instagram > Your Account Name > Advanced Options

For more information, check out the Meta documentation here: Welcome Screen - Messenger Platform - Documentation - Meta for Developers.

Navigate to Advanced Options for your media account