Permitted File Types

We allow different file types depending on what you’re using them for. Below is a list of the two use cases for files.

Permitted Files in Workflow

These are the file types we allow to be used in workflow.

Image Files

• GIF

• JPG

• JPEG

• PNG

• TIFF

Audio Files

• MP3

• MPEG

• WAVE

• WAV

• x-WAV

• x-AIFC

• AIFF

• x-AIFF  

• GSM

• x-GSM

• uLAW

Permitted Files in the Radar

The files your agents can send and receive via their interaction radar varies slightly by channel.

Check the specific file types for each channel below:

Open

Attach files to a message using the paperclip icon below the reply editor

Inbound Email

Image Files

• GIF

• JPG

• JPEG

• PNG

• TIFF

Office Files

• PDF

• ODF (see more about this here: https://en.wikipedia.org/wiki/OpenDocument )

• Microsoft Word

• Microsoft Excel

Outbound Email

Image Files

• GIF

• JPG

• JPEG

• PNG

• TIFF

Office Files

• PDF

• ODF (see more about this here: https://en.wikipedia.org/wiki/OpenDocument )

• Microsoft Word

• Microsoft Excel

Other Files

• ZIP (containing files listed above only)

Inbound Facebook (Public)

Image Files

• GIF

• JPG

• JPEG

• PNG

• TIFF

Inbound Facebook (Private)

Image Files

• GIF

• JPG

• JPEG

• PNG

• TIFF

Office Files

• PDF

• ODF (see more about this here: https://en.wikipedia.org/wiki/OpenDocument )

• Microsoft Word

• Microsoft Excel

Other Files

• MP4

Outbound Facebook (Public)

Image Files

• GIF

• JPG

• JPEG

• PNG

• TIFF

Outbound Facebook (Private)

Image Files

• GIF

• JPG

• JPEG

• PNG

Inbound Instagram (Private)

Image Files

• JPG

• JPEG

• PNG

Other Files

• MP4

• MPEG

Outbound Instagram (Private)

Image Files

• JPG

• JPEG

• PNG

Inbound Webchat

Image Files

• GIF

• JPG

• JPEG

• PNG

• TIFF

Office Files

• PDF

• ODF (see more about this here: https://en.wikipedia.org/wiki/OpenDocument )

• Microsoft Word

• Microsoft Excel

Outbound Webchat

Image Files

• GIF

• JPG

• JPEG

• PNG

• TIFF

Office Files

• PDF

• ODF (see more about this here: https://en.wikipedia.org/wiki/OpenDocument )

• Microsoft Word

• Microsoft Excel

WhatsApp

Image Files

• JPG

• JPEG

• PNG

Office Files

• PDF

Other Files

• MP4

Disallowed File Types

Any file type which is executable, e.g. HTML, CSS etc. are all disallowed to protect you and us from malicious files. Don’t worry, every file we process in the system first runs through a quarantine process that checks for anything malignant and will store it in a quarantine should it be considered harmful. The user will see a visual prompt that the file is not viewable, so they’ll know why.