Fixing Performance Issues

Owned by David Oliver (Deactivated)
Jun 29, 2023

Are you having trouble with any of the following?

  • User(s) experiencing delays in messages appearing?

  • User(s) experiencing delays or not seeing their status update?

  • User(s) experiencing delays in Interactions loading?

  • User(s) experiencing delays when setting dynamic data?

Troubleshooting

There could be multiple reasons you’re experiencing issues with your user’s performance.

Below is a list of things to check that should help you work out any problems.

  • Ensure the user is using the most up to date version of chrome.

  • Ask the user to log out, clear chrome cookies and cache and log back in.

  • Check task manager to ensure they are not running any other programs that could be affecting their machine CPU.

  • Check the affected user’s internet connection.

  • If your user is connecting to Gnatta and your systems using a VPN, try removing this layer and seeing if you can tes without (if improvements are seen without then this could be the source of the problem).