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This guide will work through creating and connecting a chat account to your teams, then launching Gnatta Chat on your website - you won’t need any technical knowledge to do it, although you will need access to your website management system (WordPress, Umbraco, WIX etc.)to be able to attach our code to your site. .
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If you’d like to test your Chat account flows before going live on your website, we’d recommend you check out this article first: Testing Gnatta Chat |
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We don’t recommend using Google Tag Manager to install Gnatta Chat, because the code needs to be present when the page loads. GTM loads after the page, which can cause inconsistent behaviours in chat presentation. |
About Gnatta Chat
Gnatta Chat presents as a popout window on the customer’s screen, and will persist across pages of your site. Key features include:
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Once you’ve created your account, and set up your routing flows (see Chat Routing Overview for more information), you’ll need to do two things to get chat on your site:
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the last step before adding the code to your site is to add your website as an Allowed Domain
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for your
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chat account
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Add the relevant code snippets to your website
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To add an Allowed Domain, navigate to Configuration > Settings > Channels > Domains and add your website domain i.e. gnatta.com or mycompany.co.uk or example.org.
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The relevant script should be added just before the closing </body> tag in your website's HTML. This script tag must be present on every page that you'd like the Chat widget to display on. We’d recommend passing these code snippets to whomever manages your website, along with a link to this article. |
We don’t recommend using If you’d like to add the code to your site via Google Tag Manager to install Gnatta Chat, because the code needs to be present when the page loads. GTM loads after the page, which can cause inconsistent behaviours in chat presentation. , check out this article for steps to create your tags correctly: Installing Chat via GTM
Testing your Chat account
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